Fairview Top Performers Turn Up the Heat


Would you describe recognition as “hot, steamy, and delightful?”  For Teleperformance Fairview’s Q4 top performers, these adjectives could never be more fitting.

Good food and good company was the order of the day last January 20 as the site hosted their traditional “Feast for the Finest” recognition program for over forty (40) top performing employees at Tong Yang in SM Fairview. Over steaming bowls of delicious shabu-shabu, Vice President of Operations Toni Tompar and Site Director Jenn Serrano acknowledged the performance of these outstanding employees for hitting and exceeding their program’s metrics.

The occasion also served as an opportunity for them to share best practices and discuss plans relevant to their respective programs.

Capping off the hearty feast, the Q4 awardees received certificates of appreciation and special edition shirts.

Congratulations to the following:

  • Jerome Ernacio
  • Ronnie Catigbe
  • Eduardo Gomez
  • Rodolfo Rieta
  • James Abano
  • Ralph Alvin Valdez
  • Shielanae Morata
  • Romero Ramos
  • Jayson Panganiban
  • Monaliza Dagale
  • Ma.Cynthia Castañeda
  • Genaline Rufino
  • Carolyn Abelita
  • Nico Angelo Tintero
  • Joshua Rommel Mallo
  • Jayron Erasquin
  • Armida Indoc
  • Mernel Antojado
  • Sheena Cabilan
  • Christopher Divino
  • Kristoffer Xavier Muscat
  • Hannah Kristina Gigante
  • Phil Frian Leticia Feria
  • Mary Ann Soria
  • Ana Mariz Zacarias
  • Myra Dareges
  • Czarinah Joy Zobelle Roman
  • Sharon Pulpina
  • Antonette Apolo
  • Seth Christopher Santos
  • Justine Rosal
  • Louie Adrian Cutillas
  • Norenea Apryl Obile
  • Roberto Aranas
  • Jeanne Therese Medina
  • Queenzy Felizar
  • Alejandro Sales
  • Hazel Tusaneza
  • Raymund Tadia
  • Jarel Apelin
  • Darius Senido
  • Gleginson Dela Cruz
  • Ross Miranda

“Time to prosper this year of the Rooster,” says Teleperformance


According to Chinese astrology, 2017 is the Year of the Fire Rooster. Confidence and intelligence are the two most known characteristics of the Rooster. The Rooster also likes to be always punctual, sociable and communicative. Hence, this might be the perfect year to pursue careers in the field of communication, customer service, marketing, sales, and business management. With the Rooster’s ambitious trait, 2017 is the time to explore new horizons and achieve more goals.

The Year of the Fire Rooster presents new and exciting opportunities if you want to take on new plans this 2017, such as improving your professional career or becoming your best version yet. Teleperformance, the global leader in outsourced omnichannel customer experience management services, presents these life and career sketches for a prosperous 2017:

  1. Always be on time. Every morning, the Rooster’s crow is very distinct and loud enough for the whole community to hear, signaling that a new day is about to begin. Coming to the office on time posts a lot of benefits. For one, it provides you with ample time to get settled in your work station, so you can ready your to-do list for the day. So if you want to be successful, start by being punctual. As the saying goes, “the early bird catches the worm.”
  2. 2. Improve your speech. The Rooster loves to communicate with others. A good set of conversation skills is vital to one’s success in the workplace. Effective business communication makes for a smoother working relationship with your colleagues, clients and customers. So, it would be wise to take workshops to improve your communication skills.
  3. Invest in a new skill. The Rooster is ambitious and this year it comes with the Fire element, which signifies vigor and passion. Have you always thought of learning something new? Whatever field you are in, do not hesitate to improve your craft. Take an online certification course or enroll in a master’s program. It will not only gain you a new skill, it will also increase your market value as a professional.
  4. Make new friends. The Rooster is also known to be sociable. Go out of your circle and explore new avenues to make new friends. In this day and age, people have become highly sociable, especially with the abundance of various social media platforms. After all, you will need to have a wider network to succeed in the corporate world.
  5. Travel more. Yes, you read that right. The Rooster is one of the only two animals in Chinese astrology who can fly, with the other one being the Dragon. Reward yourself for doing your job well. Spend your money in gaining knowledge on various cultures and cuisines around the world. Travel will also give you new insights and lessons that will enhance you both on professional and personal levels.

George Dy, Teleperformance Philippines vice president for recruitment, affirms: “This new year offers us more chances to pursue our plans, passions and goals. With the right attitude and positive mindset, one can achieve professional success and personal happiness.”

“At Teleperformance, we make sure that our people get the best employment experience that allows them to grow both as a professional and as an individual. Teleperformance offers not only a job, but a career in a leading global organization where one can learn, work, and have fun all at the same time. Teleperformance continues to grow with nearly 40,000 employees. If you are confident and passionate like the Fire Rooster, you are most welcome to be part of this exciting growth in the company,” adds Dy.

Teleperformance Joins Cebuanos in Celebrating Sinulog 2017


Teleperformance, the world’s leading provider of outsourced omnichannel customer experience management services, recently joined the rest of Cebu in celebrating this year’s Sinulog Festival. An estimated 1.5 million devotees and tourists joined the Sinulog Grand Parade where Teleperformance presented its festive floral float.

With the annual theme, “One Beat, One Dance, One Vision,” Teleperformance highlighted its participation in the festival by organizing its own Sinulog Queen and King Pageant and by joining in the street dance parties. Both events set the stage for nearly 8,000 employees from Teleperformance Cebu to share their talents with millions of Cebuanos and tourists who marched in celebration.

Sinulog is now on its 36th year and continues to be a major festival in Cebu. Each year on the third Sunday of January, Cebuanos gather to pay tribute to the Santo Niño, or child Jesus, who is the patron saint of the province. Sinulog is celebrated in both cultural and religious context, showcasing Cebu’s proud heritage and strong Catholic faith.

Teleperformance is present in two sites in Cebu City – at Insular Life Building in Cebu Business Park and at Asiatown IT Park. As part of the Sinulog celebrations, Teleperformance held recruitment open house activities where free meals were served to all walk-in applicants.

#TeleperformancePH #TPProud

Frost & Sullivan Recognizes Teleperformance’s Leadership in Global Corporate Social Responsibility


Teleperformance’s Leadership and Commitment Sets the Standard for Worldwide Corporate Social Responsibility and Sustainability Best Practices among BPO Companies.

Based on its recent competitive CSR analysis of the contact center outsourcing market, Frost & Sullivan recognizes Teleperformance with the global Frost & Sullivan 2016 Company of the Year Award for Corporate Social and Environmental Responsibility Leadership.

For the Corporate Social Responsibility and Environmental Leadership Award, Frost & Sullivan analysts independently evaluated major industry BPO players on two key factors: Quality of Corporate Social Responsibility Programs and tangible Business/Customer CSR Impact.

With industry experience spanning five decades, the Teleperformance Group has grown its operations to over 190,000 employees across more than 300 contact centers in 65 countries, while serving over 160 world markets. It manages client programs in more than 75 languages and dialects on behalf of major international companies.

“Teleperformance participates in initiatives like the Global Impact Sourcing Coalition with organizations like the Rockefeller Foundation and the United Nations Global Compact (UNGC),” said Frost & Sullivan Principal Analyst Michael DeSalles. “This important strategic policy initiative of the United Nations aligns businesses with human rights, labor, environment, and anti-corruption principles—on a global level.”

Since 2006, Teleperformance’s top management has brought teams together to aid those in need globally through its “Citizen of the World” (COTW) charitable activities. The company also assumes responsibility for helping protect the environment with its “Citizen of the Planet” (COTP) program. COTP activities are focused on carbon footprint reductions, local green campaigns and renewable energy initiatives. For example, in 2012, Teleperformance Colombia became the first BPO with a LEED-certified, green contact center building and Teleperformance also operates in a green LEED-certified delivery site in China.

“In addition to its technology and customer service excellence, Teleperformance supports the communities in which it operates and provides disaster relief aid around the world in times of emergency,” noted DeSalles. “The company also assumes responsibility for protecting nature and lessening its impact on the environment by reducing its global carbon footprint.”

Launched as the company’s flagship CSR program in 2011, Teleperformance Philippines completed the construction of the Teleperformance Gawad Kalinga village in 2014. The company built over 100 home units and helped sponsor community facilities for the victims of Typhoon Ondoy, who were left homeless in Tanay Rizal. Teleperformance employees continue to support the village and its residents through skills development training and health and nutrition projects.

Teleperformance is clearly committed to Corporate Social and Environmental Responsibility, with a legacy of charitable giving, employee involvement, and volunteering. Globally, Teleperformance has raised approximately $24 (USD) in cash and in-kind donations over the last 10 years.

Frost & Sullivan Best Practices Awards recognize companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis, and extensive secondary research to identify best practices in the industry.

About Frost & Sullivan

Frost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today’s market participants. For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector, and the investment community.

#Teleperformance #TPProud

Citizen of the World Celebrates 10th Year with Stories of Hope

cotw_10yrs_2016.jpgA decade of creating positive change is a milestone truly worth preserving in history.

The year 2016 marks the 10th anniversary of Teleperformance’s corporate social responsibility arm Citizen of the World (COTW). Endeavoring to help undeserved communities, children, and the elderly from across the globe, COTW has long fostered the culture of employee volunteerism, making the success of the company’s various charitable and humanitarian advocacies possible. The program also owes its success to worthwhile partnerships with several institutions, greatly expanding its reach to more communities in need of aid.

As a fitting acknowledgement of this major hallmark, Teleperformance recently received the Frost & Sullivan 2016 Company of the Year Award for Corporate Social and Environmental Responsibility Leadership.

Teleperformance commemorates this milestone with a collection of inspiring stories shared by the people who greatly benefitted from the program’s advocacies. Ten years onward, Citizen of the World is as committed as ever to making a difference to the lives and communities it serves.

#Teleperformance #TPProud #TPCOTW10