Supersite driven to excellence

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It’s ironic that the toughest, yet most fulfilling experience of unity and cooperation for Supersite teams happened in a place called “bakasyunan” (vacation place).

That is what transpired last February 2-4 in Bakasyunan Resort, Iba, Zambales as thirty six (36) of Fairview Terraces’ decision-makers and support team members gathered for the site’s 2017 Strategic Planning session.

Aptly dubbed “Driven”, the session set the stage for an open dialogue among members of Human Resources, OPS, Training, Workforce Management, IT, and Facilities as they discussed pertinent issues that challenged them in the past. The teams also took part in a revealing exercise where they discussed what’s good and bad about them, and the help they need across all teams. Driven to be more open to each other moving forward, the participants came out of the session stronger, more united, and in tune with the goals for the year.

Leaders in attendance were:

  • Tyler Ashby (Senior Site Director)
  • Cher Cosip (Site Client Services Manager)
  • Shey Timbas (Account Manager)
  • Jake Llanes (Contact Center Manager)
  • Petal Bustamante (Contact Center Manager)
  • Jina Marie Sasuca (Contact Center Manager)
  • Raquelyn Mendoza (Contact Center Manager)
  • Marick Miraflor (Director of Sales)
  • Jan Michael Villanueva (WFM Manager)
  • Mai Nepomuceno (HR Manager)
  • Bermel Montalbo (IT Manager)
  • Raymund Pablo (Facilities Manager)
  • Jhoanna Ochavo (Training Manager)

Teleperformance embarks on mangrove forest rehabilitation

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Teleperformance, the world’s leading provider of outsourced omnichannel customer experience management services, recently held a mangrove tree planting activity at the Vanishing Island in Samal, Davao City.

Through the Citizen of the Planet, the environmental corporate social responsibility arm of Teleperformance, sixty (60) volunteer employees from Teleperformance Davao successfully planted over 200 mangrove propagules in Vanishing Island, a protected marine reserve.

Teleperformance Davao Site Director Marte Nuyda and Human Resource Manager Josie Sacala led the team of volunteers composed of top-performing employees. The activity takes on a unique celebration of employee recognition through the promotion of a greener environment.

Mangroves present many intrinsic benefits to the ecosystem. They provide shelter and food for aquamarine animals and migratory shorebirds, serve as deterrent to storm surges, tides and currents, reduce water pollution and prevent soil erosion in coastal communities.

Teleperformance Philippines recognizes the importance of having a clean environment. The mangrove tree planting activity is part of the company’s environmental rehabilitation and protection initiatives across the Philippines, which also includes the cleaning and greening of the Marikina River and the La Mesa Eco Park and the implementation of energy-saving measures in all its 18 business sites in the country.

Sites Unite for Quarterly Blood Drive

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Teleperformance, in partnership with the Philippine Red Cross, recently organized a blood donation drive in Antipolo, Fairview, Sucat, Silver City, Rockwell, Ayala, Cebu, and Mall of Asia, attracting close to 170 employees to donate to national blood reserves.

Through the initiatives of the Citizen of the World (COTW), the corporate social responsibility arm of Teleperformance, the bloodletting activity generated nearly 61,200 ml of blood which can potentially save over 400 lives.

Since its launch in 2012, the quarterly blood drive has amassed generous support from more than 2,000 employees, with more donors coming in year after year.

The activity is just one of the many CSR initiatives of Teleperformance that aims to promote civic and social involvement among its employees to better serve the community.

Blue Diamond Club Welcomes New Awardees for Q4 2016

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Love for the profession, loyalty to company values. The love month is the perfect time for this “date with excellence” as twenty eight (28) outstanding Teleperformance employees were inducted to the Blue Diamond Club on February 15 at the Makati Diamond Residences.

The awardees were recognized for staying true and committed to Teleperformance’s core values of Integrity, Respect, Professionalism, Innovation, and Commitment.

Six awardees hailed from Teleperformance Ayala, while Rockwell and Fairview Terraces each produced three awardees. Teleperformance Bacolod, Baguio, EDSA Greenfield, Mall of Asia, and Silver City each produced two, with one awardee each from Alphaland Southgate, CDO, Cebu Insular, Cebu IT Park, and Fairview.

“Today we recognize your accomplishments for representing our values. You should be proud. Your family should be proud. I am very proud,” said Managing Director Travis Coates as he expressed his admiration for the awardees during his opening speech.

Since 2015, the Blue Diamond Club program has been the pinnacle of recognition for employees who exemplify the Teleperformance core values and inspire colleagues to mirror their positive behaviors.

Innovation awardee Antonio Mina dedicated his recognition to his colleagues. “One thing that this award highlights is the collaboration of the team. I won’t be able to achieve this without them,” he quoted.

“Being able to receive this award is a fulfillment. It will help me influence and inspire others,” said Commitment awardee Chariza Ramsey.

“It made me realize that all the work we do is not taken for granted. It encourages me to keep on improving,” shared Professionalism awardee Ana Aviso.

The newest awardees of the Blue Diamond Club were selected after careful evaluation and deliberation by the Blue Diamond Club Committee comprised of Vice President for Human Resources Rachel Cacabelos, Vice President of Operations Francia Sales, Director of Quality Assurance Brenda Gomez Sol-Cruz, Director of Operations Andrea Resurreccion, Quality Assurance Manager Marry Lloyd Quinones, and Contact Center Manager Clarice Estrella.

Senior Vice President for Human Capital Resource Management Jeffrey Johnson closed the ceremony with a very fitting story.

“One day I was at the mall. I saw someone wearing the Blue Diamond Club jacket. I approached her and said, ‘Hey, you’re a Blue Diamond Club awardee!’ She said, ‘Yeah, I’m very proud to wear this jacket and the fact that many colleagues of mine nominated me.’

Then I thought this is exactly the type of company we are! So from the bottom of all our hearts, thank you for being who you are. It makes us so proud to work with you. Thank you and congratulations!”

Cheers to the newest members of the Blue Diamond Club:

PROFESSIONALISM

Alivia Alibenali – Ayala
Ana Candelaria Aviso – Cebu IT Park
Arlyn Grace De Leon – Ayala
Jacqueline Gulrajani – Ayala
Madelene Guerra – Ayala
Allen Tuanggang – Ayala
Eliza Joy Belonio – Davao
Jana Jacklyn Batiforra – Silver City
Sonny Cris Manalang – Ayala
Allain Dadivas – Bacolod
Jing Wei Bangayan – Mall of Asia
Meriam Angelita Alfaro – Fairview

INNOVATION

Charie Sobremonte – Fairview Terraces
Ver Sol – Mall of Asia
Antonio Mina – Fairview Terraces
Joey Nacario – Baguio

COMMITMENT

Ma. Lourdes Hernandez – Rockwell
Michael Santos – Cagayan De Oro
Jay-Ar Agerico Sarte – Baguio
Jayve Espulgar – EDSA Greenfield
Abigail Francina Encinares – EDSA Greenfield
Allie Jane De Ocampo – Silver City
Fred Ruiz Castro – Alphaland Southgate
Zhou Zhou – Rockwell
Kaisha Anne Marie Yu – Cebu Insular
Chariza Ramsey – Bacolod
Joseph Isador Lagos – Fairview Terraces

Teleperformance helps fund Philippine Red Cross relief operations

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Teleperformance, the world’s leading provider of outsourced omnichannel customer experience management services, turned over P200,000 worth of cash donations to the Philippine Red Cross (PRC) in support of its relief operations for families and communities affected by Typhoon Nina, which hit the Bicol and Visayas regions late last year.

A company-wide relief drive was initiated through the Citizen of the World, the Corporate Social Responsibility arm of Teleperformance. The effort successfully raised P100,000 in cash donations from employees. In addition, for every applicant received on the first week of January 2017, Teleperformance donated 50 pesos to the PRC, boosting the total cash donations to P200,000. The drive also successfully collected P100,000 worth of in-kind donations from all 18 sites of Teleperformance across the country.

Teleperformance Senior Vice President for Human Capital Resource Management Jeffrey Johnson presented the check to Philippine Red Cross officers, Ria Rivera (OIC for PRC Rizal Chapter and Branch Administrator for PRC Mandaluyong City) and Hilarion Dimagiba (Auditor, Board of Directors for PRC Rizal Chapter) during the turnover ceremony that was recently held at Teleperformance EDSA Greenfield in Mandaluyong City. They were joined by Teleperformance officers, HCRM Support Manager Tracy Ganaban, Communications and Marketing Director Marilyn Ventenilla and COTW Ambassador Emil Macalinao.

“Since 2008, Teleperformance Philippines has been actively supporting Philippine Red Cross’ efforts in providing assistance to its beneficiaries as part of the company’s continuing initiatives to mobilize its resources to help those affected by calamities. We continue to engage our employees to be part of this noble cause to create positive impact to our communities,” Johnson says.

Teleperformance Philippines is actively involved in the conduct of various social responsibility efforts, which includes building houses for typhoon-struck communities, repairing school classrooms, planting trees, adopting a river, holding blood donation drives, organizing relief operations, caring for the sick, the children and the elderly, and promoting energy-conservation measures in all its sites.

#TPLoveIsInTheAir: My Valentine Photo Contest

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Promo Mechanics:

  1. #TPLoveIsInTheAir: My Valentine Photo Contest is open to participants who are at least 18 years old and a permanent resident of the Philippines.
  2. Contest duration is from February 10 to 28, 2017.
  3. Participants must like the Teleperformance Philippines official Facebook fan page within the contest duration.
  4. To qualify, one must take his/her most memorable picture with his/her partner and include a short description of how their love story began (maximum of 100 words).
  5. The participant should upload the photo-entry in his/her respective Facebook timeline with the hashtags “#Teleperformance” and “#TPLoveIsInTheAir” on it. The participant should tag the Teleperformance Philippines Facebook fan page in the post.
  6. After the photo has been uploaded, the participant should send the link of the post to Teleperformance Philippines official Facebook fan page via private message for verification of the entry.
  7. Entries must be submitted from February 10 to 28, 2017. Within this period, the participants should ask their friends to like the Teleperformance Philippines official Facebook page, and their photo entry that were posted on their respective timelines.
  8. Photos with large numbers of likes will be reviewed and verified by the Teleperformance Social Media team to make sure all are legitimate and to avoid spams.
  9. The photo entry should depict a wholesome and sweet photo of the couple.
  10. Photos that display profanity, obscenity, competitor name/brand/logo, trademarked logos, designs and venues that are not fit for public posting will be disqualified.
  11. Participants are allowed to use creative filters, frames, and other design elements such as stickers, texts and emojis.
  12. A couple may only submit one photo entry (i.e., only one of the couple should upload the photo on his/her timeline).
  13. Participants may win only once.
  14. The top 10 entries with the most number of likes as of the cut-off date (February 28 at 5:00 PM) will qualify for the final selection. From the top 10, three (3) winners (grand prize, 2nd prize and 3rd prize) will be chosen based on the following criteria:     Creativity = 50% Impact = 25% Theme Adherence = 25%
  15. The rest of the seven (7) finalists will be given consolation prizes
  16. Representatives from Teleperformance Recruitment, Human Resources, Finance, and the SVP for Human Capital Resource Management will serve as judges.
  17. Should disputes arise in the execution of this contest, the decision of the SVP for Human Capital Resource Management of Teleperformance Philippines will be final and irrevocable.

Promo Duration: February 10 to 28, 2017

Teleperformance Returns to PUP Radio Conference 2017

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Always eager to strengthen ties with students and the academic community, Teleperformance has once again taken part in one of Polytechnic University of the Philippines’ (PUP) major learning conferences.

This year’s iteration of the university’s highly anticipated radio conference, dubbed “Ignite Me: The Art of Radio Broadcasting in Social Media Era”, the event was attended by over five hundred (500) Communications Arts students.  The conference was facilitated by the most prominent names in Philippine radio, exploring the importance of innovating radio content to stay afloat in the age of social media.

As one of the event partners, Teleperformance organized various marketing activities that provided students with a quick overview of the company and career opportunities they could explore.

Teleperformance’s participation in PUP’s annual radio conference is part of the company’s university relations program that aims to strengthen the Teleperformance brand among the students through its continued presence in school activities and projects.

It’s Christmas All Over Again for Alphaland Top Performers

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December may have passed, but Christmas isn’t officially over—at least for Teleperformance Alphaland’s top performers.

Twenty eight (28) employees felt like it was Christmas morning all over again as they received Christmas baskets, Starbucks limited edition Christmas mugs, and IMAX tickets during a special awarding ceremony held at Café Astoria, Astoria Plaza.

Site Director Angel Fonacier congratulated the top performers for their excellent performance last November.  In a heartfelt speech, she encouraged everyone to keep up the good work and make 2017 an even better, stronger year for the site and for their respective accounts.

Joining the celebration of achievements were program leaders who also presented certificates of appreciation to the awardees.

Congratulations!

Octagon Gets Lucky in 2017

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Most, if not all of us, have seen those small octagonal mirrors placed above doorways of houses or shops. These mirrors, “Ba Gua” to the Feng Shui savvy, are said to preserve prosperity and good fortune by keeping bad luck at bay.

If the good luck power of the ‘octagon’ is to be believed, then Teleperformance Octagon basks in a lot of it—and the site intends to keep it that way when employees staged the Lucky Octagon 2017 celebration last January 27 to usher in the Chinese New Year.

The celebration served as the perfect opportunity to welcome two new programs to take residence in the site. Attended by more than 150 employees, including site and account leaders as well as clients, the celebration was a warm, welcoming experience for the members of the new programs.

Parlor games added more fun to the luck-filled merrymaking, with Team HR and Team Pag-IBIG garnering the wins. Gifts were also given to seventy (70) birthday celebrators for January. The day’s best-dressed, Vivian Cabutihan, Eliza Labrador, and Dainty Lyn Toledo also received some good fortune.

Fortune cookies distributed to all employees served as the perfect cap to the day’s activity. With good fortunes in place, Teleperformance Octagon is looking forward to a prosperous 2017 and beyond.

Bacolod Fires Up First Recognition Activity of the Year

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Teleperformance Bacolod shows fiery promise in 2017 as it welcomed the year of the fire rooster with an awarding ceremony for November and December 2016 top performers at Ripples, L’Fisher Hotel.

Thirty six (36) employees stood tall and beamed with pride as Site Director Jun de la Cruz, together with Account Manager Kristin Atesora, Assistant Manager of Leadership and Development Shella Pabon, and Recruitment Assistant Manager Kei Dusaban handed them their certificates of recognition.

The awardees were comprised of supervisors and agents who topped their programs’ metrics during the previous quarter.

In between mouthfuls of pancakes and bacon, a handful of awardees expressed their sincere gratitude to their mentors.

The leadership team, joined by Center Managers Sam Gonzaga and Ember Sindigan, Account Manager Catherine Arbolario, Training Manager Jeremy Arbolario, QA Manager Mark Pahilanga, and Assistant Training Manager Andrew Alova, also acknowledged the creativity and excellent craftsmanship of several employees who spruced up the site’s décor during the holidays.

To cap off the celebration and usher in the good fortune, a dragon dance performed by the Amity Volunteer Fire Brigade followed at the site.

Congratulations to all awardees.