The World’s Largest Contact Center Company

Mission

“At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence. In so doing, we create opportunities and value for employees, clients, customers, communities and shareholders.”

About Teleperformance

Teleperformance, the worldwide leader in outsourced omnichannel customer experience management, serves companies around the world with customer care, technical support, customer acquisition and debt collection programs. In 2015, it reported consolidated revenue of €3.4 billion ($3.7 billion, based on €1 = $1.11).

The Teleperformance Group operates 147,000 computerized workstations, with close to 190,000 employees across 311 contact centers in 65 countries and serving more than 160 markets. It manages programs in 75 languages and dialects on behalf of major international companies operating in a wide variety of industries.

Teleperformance shares are traded on the Euronext Paris market, Compartment A, and are eligible for the deferred settlement service. They are included in the following indices: STOXX 600, SBF 120, Next 150, CAC Mid 60 and CAC Support Services. They also have been included in the Euronext Vigeo Eurozone 120 index since December 2015, with regard of the Group’s performance in corporate responsibility.

Teleperformance began operations in the Philippines in 1996 and has grown to become a preferred offshore contact center outsourcing option. The company employs around 40,000 people in the country and operates more than 30,000 workstations in 18 business sites located across Metro Manila, Antipolo, Baguio, Bacolod, Cebu, Cagayan de Oro and Davao.

From 2012 to 2016, Teleperformance received the Frost & Sullivan Asia Pacific Contact Center Outsourcing Service Provider of the Year Award for its significant performance in revenue management, market share, capabilities, and overall contribution to the contact center industry. In addition, Teleperformance received the AON Hewitt certification as 2014 Best Employer in the Philippines.

This 2016, Teleperformance marks its 20th year of continued excellence and leadership in the Philippines. This milestone highlights the company’s commitment to steadily provide the best employment experience for Filipinos, proactively support the nation’s ICT-BPO sector, and uphold its socio-civic engagements to create a difference in the lives of the Philippine community.

Milestones

2017

  • Philippine Economic Zone Authority (PEZA) | Outstanding Employer of the Year
  • Philippine Economic Zone Authority (PEZA) | Community Project of the Year

2016

  • Frost & Sullivan Asia Pacific Contact Center Outsourcing Provider of the Year
  • Opens 18th site at Centrio Mall in Cagayan de Oro City
  • Opens 17th business site at Silver City in Pasig City
  • Celebrates 20th Anniversary in the Philippines

2015

  • Frost & Sullivan Award for Contact Center Outsourcing Service Provider
  • Opens recruitment center at Metro Point Mall in Pasay City
  • Opens 16th site at SM Aura in Taguig City

2014

  • Philippine Economic Zone Authority (PEZA) | Outsourcing Community Project of the Year
  • AON Hewitt | Best Employer of the Year
  • Frost & Sullivan Award for Contact Center Outsourcing Service Provider
  • Acquires Aegis Philippines operations
  • Celebrates 18th Anniversary in the Philippines

2013

  • Frost & Sullivan Award for Contact Center Outsourcing Service Provider
  • Opens business site at SM City Masinag, Antipolo, Rizal
  • Gartner Magic Quadrant for Customer Management
  • International Data Corporation | Leader in Size and Scale: Revenue, Agents,
  • Delivery Centers and Global Footprint
  • CRM Magazine | Service Leader Winner in the Outsourcing Category
  • Everest Group | Global Leader in Contact Center Outsourcing Delivery
  • SC Magazine Awards | First-in-Class Data Security and DRP
  • Teleperformance Philippines now has 20,000 employees
    Opens first site in Mindanao at SM City Davao

2012

  • Gartner Magic Quadrant for Customer Management
  • Frost & Sullivan Award for Contact Center Outsourcing Service Provider
  • Philippine Economic Zone Authority (PEZA) | Outsourcing Community Project of the Year
  • Opens largest recruitment center at Greenfield District, Mandaluyong City

2011

  • Expands operations by opening at the Cebu Business Park, Ayala Center
  • Opens at Alphaland Southgate, Makati City
  • IT Business Process Association of the Philippines (IBPAP) ICT Employer of the Year Award
  • Gartner Magic Quadrant for Customer Management

2010

  • Black Book of Outsourcing Award | Worldwide Leader CRM Contact Center Outsourcer (revenue basis)
  • Gartner Magic Quadrant for Customer Management
  • International Data Corporation | Analyst Ranking MarketScape Leader in company leadership, financial strength, sales and distribution strategy

2009

  • North American Frost & Sullivan Awardee for Company of the Year

In the Philippines, you’ll find our Recruitment Centers at:

Alphaland Southgate
3/F Activity Center, Alphaland Southgate Mall
Chino Roces Ext., Makati City

Antipolo
2/F SM City Masinag
Marcos Highway, Antipolo City

Aura
6/F SM Aura Office Tower,
McKinley Parkway, Taguig City

Ayala
G/F Ayala Avenue cor. Gil Puyat Ave.
Makati City

Bacolod
G/F Luxur Place, Magsaysay Ave.
Bacolod City

Baguio
LG/F SM Fiesta Strip
Harrison Road, Baguio City

Cagayan de Oro
2/F Centrio Mall, Claro M. Recto Ave.
Cagayan de Oro City

Cebu – Insular
3/F Insular Life Building
Cebu Business Park, Cebu City

Cebu – IT Park
Teleperformance Tower, I. Villa St.,
Asiatown IT Park, Apas, Cebu City

Davao
2/F Annex Building, SM City Davao,
Quimpo Blvd., Ecoland, Matina, Davao City

EDSA Greenfiled
2/F Pavilion Mall, Greenfield District
EDSA cor. Shaw Blvd., Mandaluyong City

Fairview
2/F New Annex, SM City Fairview
Greater Lagro, Quezon City

Fairview Terraces
BPO Building, Fairview Terraces
Quirino Highway cor. Maligaya Dr., Quezon City

Pasay
5/F Metropoint Mall, EDSA cor. Taft Avenue
Pasay City

Rockwell
2/F Rockwell Business Center Tower 2
Ortigas Center, Pasig City

Silver City
3/F Silver City 2, Frontera Verde Dr.
Ugong, Pasig City

Sucat
2/F Santana Grove, Dr. A. Santos Avenue
Parañaque City